Connect
Search Site
Subscribe
Articles Chris is Reading
How to Follow Your Dreams and Get Happier https://t.co/JsvTIumpun
Third of consumers unable to pay credit card bills – Credit Connect https://t.co/u2ADJwxdqE
Digitizing Isn’t the Same as Digital Transformation https://t.co/Q48i517PC5
Articles Chris is writing
- The Digital Frontline – A Retreat to Reading Books
- January Fever – Emerging from hibernation
- Litter-ally Different
- Clutching drains
- Looking forward to 2024?
- It is starting to feel…
- A plan for Jan… to carry on jingling
- The MetaVerse is dead – Long live the Metaverse
- The economy – maple icing or just thin ice
- The Dancing Team
Archives
Monthly Archives: January 2016
Speak customer, not contact channel
I caught an interesting news story last week. The chairman of John Lewis, Sir Charlie Mayfield, was speaking at the National Retail Federation in New York, explaining how he thought ‘the age of multi-channel is over’. His argument: Thinking in … Continue reading
Posted in Opinion
Leave a comment