Seth’s Blog: Conservation of energy in conversation

If you escalate cut off in traffic, angry at the gate agent, frustrated at your boss, you’ve just added negative energy to a conversation.If you escalate high-pitched enthusiasm, a hug, encouraging words, you’ve just added positive energy to a conversation.Once the energy is added, it has to go somewhere. Often, the person you’re engaging with throws it right back, or even increases it. A talented, mature person might take your negative energy and de-escalate it, or even swallow it and permit the conversation to calm down or end. But don’t count on it.

via Seth’s Blog: Conservation of energy in conversation.

Leave a Reply

Your email address will not be published. Required fields are marked *