10 tips for making collection calls – The Globe and Mail

It’s one of the most dreaded aspects of running a business: Picking up the phone and asking a customer to pay a delinquent invoice.

As unappetizing as they may seem, collection calls are critical when dealing with accounts receivable and cash flow situations, and small-business owners must follow certain rules when it comes to dealing with unpaid invoices.

via 10 tips for making collection calls – The Globe and Mail.

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